In a CAP-market at least 40% of employees have a disability. In this way, they should be integrated on offer in the world of work. Students of the Reinhold Würth University of Heilbronn University in Künzelsau examined under the direction of Dr. Brigitte Schober dirt and Dr. Christoph Tiebel acceptance and customer satisfaction in the CAP markets in Heilbronn.

As part of the Human Resource Management lecture, seven students of the Business Administration and Culture, Leisure and Sports Management (BK) course examined customer satisfaction in the CAP stores in the Heilbronn area. These are supermarkets with a full range of products that, in addition to standard items and a large selection of organic products, also carry the cheap GUT & Favorable range. In the Heilbronn district, the markets are sponsored by the construction guild.

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For the first time, the Institute for Production Systems and Logistics opens its Production Training to individuals who themselves want to experience the methods of "Toyota production".

Can delivery reliability be increased from a disastrous two percent to almost 95 percent within one and a half days? Yes - at least in the simulation game of the IFA Production Training. In this game after all, these figures are not extremes, but average values. But why is it even played in the Production Technology Center, at the Institute of Factory Equipment and Logistics (IFA)?

"For many larger companies, the methods of lean production - ie lean production or even" production according to the Toyota principle "- are in high demand," explains Thomas Frädrich, training manager and engineer at the IFA, "but a change is a failure If employees from production and assembly do not join in. For these companies we have developed the Production Training, in which ideally twelve employees experience themselves in four rounds of play, such as work and processes in a small, realistic assembly line with warehouse, accounting and everything that goes with it through lean production change - and of course improve. "

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With Download - possibility of complete study

"Older people often make different demands on the usability of products and services. Therefore, we investigated in a study to what extent it is possible and sensible, generation-friendly products and services specifically to identify," said Ursula Heinen-Esser, Parliamentary State Secretary to the Federal Minister for Consumer Protection , the end of June in Berlin.

In the description given by the Federal Ministry of Consumer Protection in November 2008 commissioned study "marking generation driven products and services - Review and possibilities for action" was examined, among other things, whether a seal would "generational justice" simplify consumer choices. The study was eV for Market Environment Society conducted by imug Institute. The now present results will contribute to the initiative Economic Factor Age of the Federal Government.

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Centre for Sustainable Corporate Management develops self check for companies in the sector

The ZNU - Centre for Sustainable Management of the University of Witten / Herdecke has under the 2. Partner meeting presented a self-check for the food industry. "Who made this positioning in sustainability for itself, then also know what further steps need to follow. Sustainability means yes ecological and social criteria in the direction of the company to take greater account. And as any business owner needs to ask precisely also what these values ​​he wants to realize when and how and how it is with its personal sustainable corporate management, "explains Dr. Axel Kölle, a head of ZNU, the newly developed instrument.

The issue of sustainability is increasingly also in the food industry attention and means to take into account when making business decisions not only the economic, ecological and social criteria from the outset and to weigh. "How not least showed the financial crisis, it is important to have a medium to long-term return in mind, instead of relying only on short-term profit maximization in balancing the business objectives. Our grid showing the companies that go through this process with our help, how to bring relevant issues such. as climate change, demographics or fairness with a profitable business in line, "said Dr. Christian Gessner, the other director of ZNU.

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Fear Free Culture opens error employee

Complaints and claims are used by service providers still too rare to improve their services. Instead, the displeasure of the customer is often perceived as a personal insult, unsystematic detected or even ignored and covered up entirely. Ensure that companies squander a great opportunity: Because with an active Board of Management allows customers keep long term, address weaknesses and build trust.

Then makes the Cologne Service Rating GmbH in a recent study of the appeal management of about 100 trade and service companies as well as to influence the quality of complaint handling on customer loyalty attentive.

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The global economic and financial crisis will have little effect in this year on the real purchasing power of the majority of German consumers. Although the nominal growth flat in the purses towards the higher growth rates of previous years (2006: 2,4%, 2007: 1,5%, 2008: 2,6%) from: only 0,4% growth to Euro 18 957 per capita 82,1 million people in Germany expected which specializes in regional research Nuremberg market research institute MB-research for this year. Compared to the very low expected increase in consumer prices (last example, the Bundesbank expects monthly Report June 2009 only with 0,1% rise in consumer prices), the real purchasing power level of consumer but at least be maintained or even increased slightly.

These are however only the mean values ​​for the Republic. In social groups and individual regions of Germany, the developments are quite different:

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A wide range of consumer statistics on price levels, shopping, living, and more - with download address

What is the proportion of the population in the EU27 who lives in houses or flats, and what proportion of home ownership? What kind of energy consuming households? What proportion of the consumer seeks a formal complaints with sellers? What is the proportion of the population who drives for shopping abroad?

Answers to these and many other questions can be found in the publication ¹ "Consumers in Europe", published by Eurostat, the Statistical Office of the European Communities, and the European Commission's Directorate-General for Health and Consumers. This fourth edition of “Consumers in Europe” contains a comprehensive data set on consumer markets and consumer protection issues. First, the profile of the EU consumer and the retail network is presented. This is followed by twelve chapters on different consumer markets (food, alcoholic beverages, clothing, housing, household effects, health, transport, communications, leisure and culture, education, catering and various goods and services), each chapter providing data on consumer spending and price levels .

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Software system statistics.BRAIN from Bizerba ensures optimization of the production process

The technology manufacturer Bizerba has created a computer-aided program _statistics.BRAIN, which ensures efficient filling quantity control and statistical process control. It not only performs a perfect weight and attribute check, but also provides insight into the production process through detailed logging.

"Thanks to the individual configuration options, _statistics.BRAIN can be perfectly tailored to customer-specific requirements," explains Dieter Conzelmann, Director of Industry Solutions Market at Bizerba. "The system is constantly evolving. That's why it can be easily adapted and updated with legal changes or industry-internal changes. "

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The price increases for energy force us to use energy more and more efficiently. For production this means that all sources and sinks in the production and material flows must be recorded holistically and the energy data systematically evaluated. For this purpose, the Fraunhofer IPA has developed an analysis system for optimizing energy use in production.

Total Energy Efficiency Management (TEEM) involves integrating and extending various methods of planning and controlling factory and production systems and their energy efficiency improvement processes. For this purpose, the Fraunhofer IPA has developed various concepts with which the actual situation in the company can be surveyed and assessed, potential for improvement can be identified and implementation measures can be derived. Working aids support the implementation of the DIN EN 16001 and the implementation of the methodology of the energy value stream. On the basis of the determination of the process-specific energy value stream, for example, energy requirements are determined, evaluated by means of key figures and then the identified savings potentials are exhausted, taking into account given design guidelines.

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If customers do not pay for online trading accounts, and dissatisfaction with goods supplied the reason may be. Hans-Jörg Giese, an expert on Internet-client relationships Credit Management specialists Intrum Justitia, explains how online merchants claimant customers can even bind to the long term. Mr Giese, customer complaints are for online traders a real nuisance - or?

That would be the wrong approach. For a customer who complains is indeed a very committed customer. It shows that it is the power that he has claimed and paid really important.

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Inventory Losses of 3,9 Billions in Retail - Smart cash register systems can make life easy for thieves

According to surveys by the Cologne EHI Retail Institute, inventory differences in retail add up to 3,9 billion euros annually. The state escapes around 400 million euros in VAT every year. Shoplifters are responsible for over half of the cases, and employees around a quarter. The rest is accounted for by suppliers, service staff and organizational errors. The most frequently stolen items in the grocery retail sector still include small, expensive items such as razor blades, batteries, tobacco products, condoms, spirits and cosmetics. In the clothing trade, fashionable goods, branded goods and lingerie are preferred.

In order to reduce the so-called inventory losses, the trade invests on average more than 0,3 percent of sales, which is around 1,1 billion euros. Total expenditures for inventory differences and their avoidance amount to around 5 billions of euros a year, which retailers, like all costs, have to include in their sales prices.

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