Cooperation instead of confrontation between retail and consumer goods manufacturers
Increasing complexity of customer demand is forcing retailers and manufacturers to enter into new collaborations / closer cooperation as a strategic royal route / 80% of purchase decisions are made directly on the shelf
Retail companies and manufacturers of consumer goods are facing a paradigm shift: away from power struggles over conditions, discounts and payment terms, towards consistently cooperative market cultivation. 84% of the decision-makers from brand manufacturers and almost 83% of the retail managers surveyed see the close cooperation between the two areas as the most important success factor in the battle for market share, profitability and customer satisfaction. The focus is on the strategic challenge of having the right product at the point of sale (POS) exactly when the customer demands it - not just per season, but where necessary per day or even time of day. The goal is: closer cooperation along the entire shared value chain. Although the importance of the topic has apparently been recognized, only around 30% of market participants have systematically tackled such collaborations between manufacturers and retailers. And just 10% of the manufacturers or 20% of the dealers are very satisfied with the results achieved. This hesitation threatens to lose valuable market potential. This was the result of a recent survey by Booz & Company among the 100 most important retail managers and consumer goods manufacturers in Europe.